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Open sar288 With Clear Legal Terms

sar288 sets out the Legal terms behind account access, identity checks, payment records and policy requests before you enter the lobby.

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sar288 Open sar288 With Clear Legal Terms
CONTACT ROUTES

Switch From Legal Questions To Support

A clear contact path helps when a policy question affects your account or payment status.

Account access If phone verification blocks account access, contact support with the number linked to your account and the exact message shown on your device. We can explain the next account step, but eligibility still depends on local law and the details in the Legal notice.
Payment records For DANA, OVO, GoPay or QRIS questions, send the payment reference and receipt time through our support channel. We compare the cashier record with the wallet or bank status, then explain whether the item is pending, matched or needs another account check.
Policy requests Use the Legal contact route for a copy request, correction request or question about retention. Include the account phone number and the specific policy point you mean. We will tell you what can be changed, what must be retained and which identity check applies.
DATA PRACTICE

Browse How We Handle Legal Duties

We keep the Legal process practical: you should know what information we use, why an account check is needed and where to ask for a change.

Account details

We use your account phone number and verification status to manage sign-in and account access. Before we make a material account change, we may ask you to confirm details already linked to the account so a request cannot be applied to the wrong person.

Payment matching

DANA, OVO, GoPay, QRIS, virtual account and bank transfer records may be checked against your account reference. This helps us investigate a missing status or duplicate attempt. Send one receipt and one reference first so the payment trail stays clear.

Cookies and sessions

Cookies and session data help keep the account path working between login, the lobby and the cashier. You can manage browser cookie settings on your device, although changing them may affect saved preferences or require another phone verification step.

Device security

We treat an unfamiliar device or changed session as an account-security signal. If access looks different from your usual phone or browser, we may ask for a fresh account check before showing account details or processing a payment-related request.

Record retention

We retain account and payment records for the period needed to operate the account, resolve disputes and meet applicable Legal duties. The exact record period can vary by record type. Ask support which category applies when you request a retention explanation.

Policy changes

When a Legal term changes, we update the policy page and identify the affected subject in plain English. If a change affects your account access or data request, contact us with the page date and section name so we can address the correct version.

Ask About sar288 Legal Access

These Legal answers cover the questions we expect before an Indonesian customer opens an account or asks us to handle account data. Read the relevant answer first, then contact support with your account phone number and payment reference when a personal record needs checking.

The sar288 Legal notice covers account access, phone verification, payment records, cookies, security checks, retention, policy changes and requests about your personal account data. It also explains that eligibility depends on local law, so access may differ according to your location.

Yes. Access depends on local law and is available only where local law permits. You are responsible for checking that use is permitted in your location. We may also apply account or verification checks described in the Legal notice before access continues.

Phone verification connects the account request to the correct phone number and helps prevent another person from using your account details. We may ask for this check before account access or before changing account information linked with DANA, OVO, GoPay or QRIS.

Contact our policy support route with your account phone number, the data you want corrected and the reason for the request. We may verify your identity before making a change. Some records may need to remain stored for applicable Legal duties.

We use payment references and account details to match activity from DANA, OVO, GoPay, QRIS, virtual account or bank transfer with the correct account. If a receipt and status differ, send the reference once so support can trace the payment record.

Yes. Ask support which record category you mean, such as account details, phone verification or payment activity. We explain the applicable retention period where available. Periods can differ because operational records and records required for Legal duties are not handled identically.

Read the updated Legal section and note its page date, then contact support with the account phone number if the change affects your access. We can explain the relevant account step, while continued eligibility remains where local law permits.

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